Privacy Policy

Pickup Systems Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pickup-systems.com (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

In compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as applicable in the United Kingdom, we provide the following details about the collection and use of your personal data.

1. Information We Collect

We collect the following types of personal data:

Personal Information

Personal information refers to data that can be used to identify you, such as:

Name
Email address
Phone number
Mailing address
IP address
Any other information you provide directly to us (e.g., through contact forms, newsletter sign-ups, etc.)

Non-Personal Information

Non-personal information refers to data that does not personally identify you but may include:

Browser type and version
Device information
Referring website or source
Date and time of visits
Pages viewed and other usage statistics

2. How We Collect Information

We collect information in the following ways:

Directly from you: When you fill out forms, contact us, sign up for newsletters, or engage with our services.
Automatically: Through cookies, web beacons, and similar tracking technologies that track your interactions with the Site.

3. Legal Basis for Processing Your Data

Under the GDPR, we are required to have a legal basis to process your personal data. We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your personal data (e.g., signing up for newsletters or agreeing to marketing communications).
Contractual necessity: To fulfill a contract or agreement with you (e.g., when processing payments or providing requested services).
Legitimate interests: Where we have a legitimate interest in processing your personal data (e.g., to improve our services or provide customer support), provided that this interest is not overridden by your rights and freedoms.
Legal obligation: To comply with legal obligations (e.g., for record-keeping or responding to legal requests).

4. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and improve our services and content
To respond to inquiries or customer service requests
To send marketing or promotional materials (with your consent)
To process payments and transactions (if applicable)
To comply with legal obligations and enforce our terms and conditions
To analyse site usage and improve the user experience

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

With service providers who assist us in operating the Site or providing services to you (e.g., payment processors, email marketing platforms).
To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
In case of a business transfer, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

We will ensure that third-party service providers adhere to the required data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. Cookies are small files stored on your device that help us analyse web traffic and customise content. You can adjust your browser settings to disable cookies, but this may affect your ability to use some features of the Site.

For more information on the cookies we use and how to manage your cookie preferences, please refer to our [Cookie Policy].

7. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. We use appropriate technical and organisational measures to ensure a level of security appropriate to the risk. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data (also known as the “right to be forgotten”).
Right to restriction of processing: You can request that we restrict the processing of your personal data under certain circumstances.
Right to data portability: You can request a copy of your personal data in a structured, commonly used format, and transfer it to another data controller.
Right to object: You can object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to withdraw consent: If we rely on consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@pickup-systems.com. We aim to respond to all requests within one month, but in some cases, we may need more time to comply (up to two months).

9. International Transfers

We do not transfer your personal data outside the United Kingdom (UK) or the European Economic Area (EEA). If we do need to transfer your personal data internationally in the future, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Third-Party Links

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under data protection law, please contact us at:

Pickup Systems Ltd
Email: info@pickup-systems.com
Phone: 01282 454962
Address: Unit 6 D,E & F, Empire Business Park, Enterprise Way, Burnley, Lancashire, BB12 6LT